Terms of Service

01Accepting these terms

1.1 A binding agreement

This agreement is formed when you download the app, register, or use Lovida, whichever happens first.

1.2 Documents that form part of it

Our Privacy Policy and any in-app community or safety rules form part of this agreement. Where they conflict with these terms, these terms prevail, unless the other document says expressly that it governs a particular subject.

1.3 Language

The English version controls. Translations are provided for convenience.

02Who may use Lovida

2.1 Adults only

You must be at least 18 years old. We verify date of birth at registration. If we have reasonable grounds to believe you are under 18 we will terminate your account and delete its data, without notice.

2.2 Honest registration

The information you register with must be true, including your date of birth and gender. Registering a false date of birth is a material breach of this agreement.

2.3 One account

One active account per person. Creating further accounts to get round an enforcement action, to collect new-member rewards repeatedly, or to disguise who you are is prohibited.

2.4 Signing in with Google

If you sign in with Google we receive a limited profile under your own Google consent settings. We never receive your password.

2.5 Where Lovida is available

Lovida may not be available in every country, and it is your responsibility to comply with the law where you are. Do not use Lovida where doing so would be unlawful.

03Your account

3.1 Keeping it secure

You are responsible for your sign-in credentials and for everything done through your account. We will never ask you for your password — anyone who does is not us.

3.2 If it is compromised

Tell us immediately at supportlovida@gmail.com. To the extent the law allows, we are not liable for losses from unauthorised use before you tell us.

3.3 Not transferable

You may not sell, rent or transfer your account, and coins and credits cannot be moved between accounts.

04What the service is

4.1 Core features

One-to-one live video calls over an encrypted real-time connection; algorithmic matching; text and photo chat; animated gifts; profiles with photos, interests and a biography; reporting, blocking and skipping; a virtual currency ("coins") purchased through Google Play; optional VIP membership; and cosmetic items such as avatar frames and chat skins.

4.2 Availability

We do not promise uninterrupted service. We will give notice of planned maintenance where that is practical.

4.3 The service will change

Features will be added, changed and withdrawn. We will give reasonable notice of a material withdrawal.

05Video calls

5.1 You consent to video

Using a call feature means your camera and microphone are transmitted to the person you are matched or connected with. We do not vouch for who that person is or how they behave.

5.2 No recording of other people

You must not record, screenshot, screen-capture or otherwise save another member's video or audio without their explicit prior consent. Doing so ends your account permanently and may be referred to law enforcement.

5.3 Conduct on calls

Sections 08 and 10 apply during a call exactly as they apply to a message.

5.4 Call quality

We do not warrant quality, latency or continuity. Calls depend on your network and your device as much as on us.

5.5 Ending a call

Either side may end a call at any time, for any reason or none. You are never obliged to stay on a call.

06Matching

6.1 How it works

Our servers decide who you are offered, using your preferences, your gender, availability, and safety standing. Matching is between adult members of opposite genders. The app cannot ask to be matched otherwise.

6.2 No guarantee

We do not guarantee that you will be matched, how quickly, or with whom, and we do not warrant anything about the other member.

6.3 Skip, block, report

You may skip or decline any match and block any member. Using report or block maliciously against members who have done nothing wrong is itself a violation.

07Content you post

7.1 It is yours, and it is your responsibility

You keep ownership of your photos and messages, and you confirm you have the right to post them and that they infringe nobody's rights.

7.2 Licence to us

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, resize and display your content for the purpose of operating Lovida. We do not use your photos in advertising without asking you first.

7.3 Standards

Profile photos must be of you, must not be nude or sexually explicit, and must not impersonate anyone. Private photos offered for sale must still comply with Section 08.

7.4 Removal

When you delete content it stops being visible within 48 hours, is removed from production systems within 30 days, and ages out of backups within 90 days.

08Community standards

8.1 Treat people as people

Every member is a person on the other end of the call. Behave accordingly.

8.2 No nudity or sexual content

In any context — calls, photos, private photos, messages, profile. This is not negotiable and it is enforced.

8.3 No harassment

No threats, no targeted abuse, no publishing anyone's private information, no repeated unwanted contact after being blocked.

8.4 No hate speech

No attacks on people for their race, ethnicity, nationality, religion, disability, sex, gender identity, sexual orientation, age or serious illness.

8.5 No fraud or impersonation

Do not pretend to be someone else, and do not ask members for money, bank details, gift cards, cryptocurrency or verification codes. This includes long-running romance fraud, which we actively detect and act on.

8.6 No spam or off-platform selling

Do not use calls or messages to advertise other services, drive members to other platforms, or send bulk unsolicited content.

09Child safety

9.1 Age enforcement

Lovida is 18+. We verify date of birth, run additional detection, and terminate and delete any account we establish belongs to a minor.

9.2 Zero tolerance for CSAE

Child sexual abuse and exploitation is prohibited absolutely. That includes any sexual content involving a minor, grooming, soliciting a minor, sexualising a minor, using Lovida to reach a minor, and trafficking. Where we confirm it we will: remove the content; terminate the account permanently; block the device and network; report to the National Center for Missing & Exploited Children or the equivalent national body; and cooperate fully with law enforcement. There is no appeal from a CSAE termination.

9.3 Reporting

Use Report in the app, or email supportlovida@gmail.com with the subject "CSAE Report". These are read before anything else.

9.4 Parents and guardians

Email us with the subject "Minor Account Report" and we will investigate and delete a confirmed account.

10Things you must not do

• Post or transmit nude or sexually explicit content.
• Record another member without their explicit consent.
• Solicit explicit content, personal information, money or payment details from another member.
• Commit fraud, including romance and investment scams.
• Impersonate another person or misrepresent your age or gender.
• Access any account, data or part of the system you are not entitled to.
• Reverse engineer, decompile, tamper with or modify the app, or interfere with billing, balances or entitlements.
• Use bots, scripts, emulators or automated clients, or run multiple accounts to farm rewards.
• Upload malware, or scrape or harvest members' data or photos.
• Resell, redistribute or commercially exploit any part of Lovida.
• Break the law, or help anyone else break it.
• Disrupt or overload our infrastructure.

11Coins, VIP and purchases

11.1 How payment works

Coins, VIP membership and other paid items are sold through Google Play. Google processes your payment; we receive a purchase token and verify it before crediting anything. We do not hold your card details.

11.2 What coins are

Coins are a limited licence to use features inside Lovida. They:

1. have no cash value and are not money, credit or property;
2. cannot be transferred, sold or exchanged between accounts;
3. are not refundable except where the law or Google Play's refund policy requires it;
4. are forfeited if your account is terminated for breach of these terms;
5. are forfeited if you delete your account — withdraw or spend first.

11.3 What things cost

Prices for calls per minute, gifts, photo unlocks and other features are shown in the app before you spend, and are set by us. We may change them; a change never applies to coins you have already spent. Where a call is billed per minute, we bill in whole minutes, as a telephone carrier does, and the app shows the rate and your remaining balance while the call is running.

11.4 Free allowances

Free daily matches, free chats and rewards from check-ins, tasks and the daily wheel are promotional. They have no cash value, expire on the schedule stated in the app, and we may change or withdraw them.

11.5 VIP subscriptions

VIP renews automatically each period unless you cancel at least 24 hours before renewal, in your Google Play subscription settings. We cannot cancel it for you — Google holds the subscription.

11.6 Refunds

Sales of digital content are final except where the law or Google Play's policy requires otherwise, and refund requests go to Google. If coins were charged but never credited to your account, email us — that is our error and we will fix it.

12Earning and payouts

12.1 Who can earn

Eligible members can earn credits from paid call minutes, gifts, qualifying replies and private photo unlocks. Earning requires a verified profile and continued compliance with these terms.

12.2 How much

The share you keep of each paid interaction is shown in the app and may be adjusted; an adjustment never applies retrospectively to credits already earned.

12.3 Withdrawals

Withdrawals are subject to a minimum balance, identity verification, and the payout methods available in your country. We may hold or reverse a payout where we have reasonable grounds to suspect fraud, coin-laundering through self-gifting or coordinated accounts, or a breach of these terms, and we will tell you why.

12.4 Your tax

Money you earn through Lovida is your income. Declaring and paying tax on it is your responsibility, not ours.

12.5 Not employment

Nothing here creates an employment, partnership or agency relationship. You choose whether, when and with whom to be available.

13Moderation and enforcement

13.1 We moderate

We may review, remove or restrict content and accounts, with or without notice, using automated systems and human reviewers.

13.2 What we can and cannot see

We can see message text, uploaded images, reports and session metadata. We cannot see the content of a live call, because it is not recorded. Safety decisions about calls are made on metadata, behaviour and reports.

13.3 Reports

Reports are confidential — we do not tell the reported member who reported them. Filing deliberately false reports is a violation.

13.4 What we do about breaches

Depending on severity and history: a warning; content removal; temporary feature restriction; temporary suspension; permanent termination. Child sexual abuse and exploitation, credible threats of violence and serious illegal conduct go straight to permanent termination with no warning.

13.5 Appeals

Email supportlovida@gmail.com with the subject "Enforcement Appeal". We will look again and tell you the outcome. There is no appeal from a CSAE termination.

14Ending the agreement

14.1 You can leave at any time

Account, then Delete account, in the app — or email us. Unspent coins and unwithdrawn credits are forfeited, and subscription fees already paid are not refunded, except where the law requires it.

14.2 We can end it

We may suspend or terminate your account, with or without notice, for breach of these terms, unlawful activity, or where your continued access presents a risk to other members.

14.3 What survives

Sections 7.2, 11.2, 15, 16, 17, 18, 20 and 21 continue to apply after this agreement ends.

15Disclaimers

Lovida is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement.

We make no warranty about the identity, age, honesty, conduct or intentions of any other member, about the outcome of any match or conversation, or that the service will be uninterrupted, timely, secure or error-free.

Some jurisdictions do not allow these exclusions. Where that is so, they do not apply to you and your statutory rights are unaffected.

16Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, data, goodwill, or for distress arising from another member's conduct, even if we were told such damage was possible.

Our total liability for any claim is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose, or (b) USD 50.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. These limits are a fundamental part of the agreement and reflect the fact that the service is largely free.

17Indemnity

You will indemnify us against claims, losses and reasonable legal costs arising from your use of Lovida, your content, your breach of these terms, your breach of the law, or harm you cause another member. We may take control of the defence of any such claim, and you will not settle it without our written consent.

18Our intellectual property

18.1 What is ours

The Lovida name, logo, app, design, software, matching system, gift artwork, avatar frames and other original content are ours or our licensors'. You get a personal, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose, and nothing more.

18.2 Feedback

If you send us a suggestion, we may use it freely and without obligation to you.

18.3 Copyright complaints

Email us with the subject "Copyright Notice", identifying the work, the material you say infringes it, your contact details, and a statement that you are the rights holder or authorised to act.

19Third parties and app stores

Calls run over a third-party real-time communication network, and other parts of the service run on third-party infrastructure; they act as our processors under contract. Google Play's own terms apply to purchases in addition to these, and prevail on matters that are Google's — payment, refunds and subscription management. Links to other sites are not our responsibility.

20Disputes

20.1 Talk to us first

Email supportlovida@gmail.com with the subject "Legal Notice" and a description of the dispute. We will respond in good faith within 30 days. Most things end here.

20.2 If that fails

Disputes that cannot be resolved informally will be settled by binding individual arbitration in the jurisdiction of our principal place of business, except that either of us may bring an individual claim in a small claims court.

20.3 Individual claims only

Claims will be brought individually, not as a class, collective or representative action. If this waiver is unenforceable, the whole arbitration agreement in 20.2 does not apply.

20.4 Where this does not apply

If you live in the European Economic Area, the United Kingdom or anywhere else whose mandatory consumer law gives you a right to bring a claim in your local courts, that right is unaffected and 20.2 and 20.3 do not limit it.

21Governing law

These terms are governed by the law of the jurisdiction in which Lovida is established, without affecting the mandatory consumer and data-protection law of the country you live in, which continues to apply to you.

22Changes

We will give at least 14 days' notice of a material change to these terms, in the app and by email. Continuing to use Lovida after the change takes effect means you accept it; if you do not, delete your account before then.

23General

• Entire agreement — these terms and the Privacy Policy are the whole agreement between us.
• Severability — if a provision is unenforceable the rest stands.
• No waiver — not enforcing a term once does not waive it.
• Assignment — you may not assign this agreement. We may, on a merger or sale, with notice to you.
• Force majeure — neither of us is liable for failures caused by events outside reasonable control.

24Contact

General and legal: supportlovida@gmail.com. We acknowledge within 5 working days and answer substantively within 30 days. Use a clear subject line — "Terms Inquiry", "Legal Notice", "Enforcement Appeal", "Copyright Notice" or "CSAE Report" — so it reaches the right place.