Privacy Policy

01What we collect

1.1 Account and profile

Your display name, email address, date of birth, gender, country, profile photo and any additional photos, a short biography, your interests, and the language you use the app in. If you sign in with Google, we receive the name, email address and profile picture that Google releases under your own consent settings — never your Google password.

1.2 Age and identity verification

Your date of birth, and — if you choose to verify your profile or apply to earn — a selfie submitted for automated face detection. That check confirms a real human face is present in the photo. It does not identify you against any external database, and we do not run facial recognition to match you against other people.

1.3 Device and technical information

Device model, operating system version, app version, language and region settings, a device identifier, IP address, mobile network, crash reports and performance diagnostics.

1.4 Video call session information

Start and end time, duration, who the call was with, the room identifier, connection quality measurements such as latency, packet loss and resolution, whether the call was free or paid, and whether either person filed a report about it. Not the picture. Not the sound.

1.5 Matching preferences

The country, age range, language and any premium filters you ask us to match on, plus your gender, which determines who you are matched with.

1.6 Usage and behaviour

Which screens and features you open, how often you match, how often calls are accepted, skipped or ended early, how long sessions last, which profiles you view, and what you search for.

1.7 Content you upload

Profile photos, album photos, private photos you offer for sale, photos sent in chat, and the text of your messages.

1.8 Messages and support

The content and timing of messages you send through the app, reports you file about other members, and anything you write to our support address, including your email address and what you tell us.

1.9 Purchases, earnings and payouts

A record of each coin pack, VIP subscription or other purchase: the product, the amount, the time, and the purchase token Google Play returns. We do not receive or store your card number. If you earn credits and request a payout, we collect the payout details you give us — for example a mobile money number — and keep a record of each withdrawal.

1.10 Information we derive

Your coin and credit balances, your level, your rating from past call partners, your free-match and free-chat allowances, an internal trust signal used for safety decisions, and counters such as how many gifts you have received.

02How we use it

2.1 To run the app

Creating and securing your account, showing your profile to other members, connecting calls, delivering messages and gifts, tracking your balances, and supporting you when something goes wrong.

2.2 To match you with people

Your preferences, gender, availability and safety standing decide who you are offered. Matching is strictly between adult members of opposite genders, and the decision is made on our servers — the app cannot ask to be matched with anyone else.

2.3 To keep people safe

Detecting and acting on fraud, scam messages, impersonation, harassment, underage accounts, and any attempt to involve a minor. This includes automated checks on message text and uploaded images and review by trained people.

2.4 To bill accurately

Charging coins for paid minutes, photos and gifts, crediting earnings, honouring free allowances, verifying purchases with Google Play, and investigating anything that looks like a charge that should not have happened.

2.5 To improve the product

Understanding which features are used and where the app fails, in aggregate. We use combined and de-identified figures for this wherever they answer the question.

2.6 To comply with the law

Meeting tax, accounting, consumer-protection and child-safety obligations, and responding to lawful requests.

2.7 To contact you

Service messages you cannot opt out of while your account is open — security alerts, billing receipts, policy changes — and optional announcements you can turn off at any time.

03Video call data

3.1 How a call travels

Calls run over a real-time communication network operated by a specialist provider on our behalf. Audio and video are encrypted in transit. The provider relays the media; it does not store it, and neither do we.

3.2 We do not record calls

There is no recording feature in the app and no server-side recording. We cannot produce a copy of a call, for you, for another member, or for ourselves. If you are being harassed on a call, use Report: we act on the session information and the reporting member's account, because that is what we have.

3.3 What we keep instead

The session information in 1.4, for up to twelve months. It is used to bill the call correctly, diagnose connection faults, and investigate safety reports.

3.4 Camera and microphone

The app asks for camera and microphone permission because a video call cannot happen without them. You grant it at the operating-system level and can withdraw it at any time in your device settings; the app will then be unable to place or take video calls. When your phone rings for an incoming call, the app may connect silently and muted so that answering is instant — nothing from your camera or microphone leaves your device until you accept.

3.5 Where the relay sits

Calls are routed through the relay closest to the two people on them, which keeps the call usable. That relay may be in another country. See Section 12.

04Matching data

4.1 What goes into a match

Your stated preferences, your gender, whether you are available right now, your safety standing, and — if you bought them — any premium filters or priority. We do not guarantee you will be matched, or matched with anyone in particular.

4.2 Match history

We keep a record of your matches for up to twelve months so that billing can be audited, repeat offenders can be identified, and you can see your own history in the app.

4.3 We do not sell preference data

Your matching preferences are used to match you. They are not sold, and they are not used to target advertising.

4.4 Blocking and skipping

If you block someone, we record that so the two of you are not matched or shown to each other again. Skips are recorded as behavioural signals.

05Photos and content you upload

5.1 Storage

Photos are stored on Google Cloud Storage under paths that only you can write to. Private photos you sell are stored separately from their blurred previews, and the real image is released only to a member who has actually paid to unlock it.

5.2 Location data in photos

Photos can carry hidden location data from the camera that took them. We strip that information before a photo is shown to anyone else.

5.3 Licence

You keep ownership of everything you upload. You give us a licence to host, store, resize and display it for the purpose of running the service. That licence ends when you delete the content, except for copies already held in backups, which age out as described in Section 09.

5.4 Moderation

Uploaded images and message text may be checked automatically and by trained reviewers, and removed if they break the rules in our Terms.

06Coins, purchases and payouts

6.1 Buying coins

Purchases are processed by Google Play. Google handles your payment method; we receive a purchase token, the product, the amount and the time, and we verify that token with Google before crediting coins. We never see your card details.

6.2 Earning and withdrawing

Credits you earn are recorded against your account with the event that produced them — a call minute, a gift, a reply, a photo unlock — so the figure can be explained. If you request a payout we use the payout details you give us to send the money, and we keep a record of the request and the result.

6.3 Financial records

Transaction records are kept for at least seven years, which is a legal and accounting obligation rather than a choice. Deleting your account does not delete them.

07Who we share data with

7.1 Service providers

Companies that run parts of the service for us, under contract, and only on our instructions. They are listed in Section 08.

7.2 Other members

Your display name, profile photo, album photos, country, age, gender, level, interests, rating, verification status and any avatar frame you have equipped are visible to other members. Your email address, date of birth, exact location, balances, payout details and device information are not.

7.3 We do not sell personal data

We do not sell your personal information and we do not share it for cross-context behavioural advertising.

7.4 Legal requests

We disclose data where we are legally required to, and we tell you about it where we are legally allowed to.

7.5 Emergencies and child safety

Where there is a credible risk of serious harm to a person, and in every case involving the sexual abuse or exploitation of a child, we disclose what is necessary to the relevant authorities without waiting for formal process.

7.6 Business transfers

If the service is sold or merged, data may transfer with it. We will tell you first and you will be able to delete your account before it happens.

08Third-party services we use

This list changes as the product does. We keep it current; the categories in Section 07 are what we commit to.

09How long we keep data

10How we protect data

• Encryption in transit (TLS 1.2 or better) and at rest.
• Access to production data limited to the few people whose job needs it, with multi-factor authentication and audit logging.
• Server-side rules that prevent one member reading another member's private data, enforced by the database rather than by the app.
• Prices, balances and payouts are written only by our servers. The app can ask; it cannot decide.
• Rate limits and anomaly detection on the paths an attacker would use.

No system is perfectly secure. If a breach affects your data we will notify the relevant supervisory authority within 72 hours where that is required of us, and tell you without undue delay.

11Identifiers and analytics

Inside the app we use session tokens, local storage and an analytics SDK rather than browser cookies. This website uses no advertising cookies and no third-party trackers; it fetches a single public configuration document so the page can show current information.

We do not use advertising identifiers to build profiles for third-party advertising. Where your operating system offers a tracking opt-out, we respect it.

12Sending data across borders

We operate globally and our providers do too, so your data may be processed outside the country you live in — in practice, mainly in the United States and Europe. Where data moves out of the European Economic Area, the United Kingdom or Switzerland to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses and the UK's International Data Transfer Addendum. Call relays are chosen for latency and may sit in a third country for the duration of the call.

13Your rights

Wherever you live, you can ask us to do the following, and we will do it free of charge within 30 days:

• See it — get a copy of the data we hold about you.
• Fix it — correct anything inaccurate.
• Delete it — close your account and remove your data, subject to the records in Section 09 we are required to keep.
• Take it — receive it in a structured, machine-readable file.
• Object or restrict — tell us to stop a particular use.
• Withdraw consent — where we relied on consent, take it back, without affecting what we did before.

Email supportlovida@gmail.com with the subject "Privacy Rights Request" from the address on your account. We may ask you to confirm it is you — that check exists to stop someone else exercising your rights against you.

14Europe and the UK (GDPR)

Lovida is the data controller for the processing described here. The legal bases we rely on are:

• Contract — running your account, connecting calls, delivering messages, billing.
• Legal obligation — tax and accounting records, child-safety reporting.
• Legitimate interests — safety, fraud prevention, security, and improving the product, balanced against your rights.
• Consent — optional announcements and anything else we ask you to opt into.

You can complain to your national supervisory authority. We would rather you came to us first, but it is your right either way.

15California (CCPA/CPRA)

California residents may request to know, delete and correct personal information, and to opt out of its sale or sharing. We do not sell personal information and we do not share it for cross-context behavioural advertising, so there is nothing to opt out of — but the request is honoured and answered either way. We will never treat you worse for exercising a privacy right. An authorised agent may act for you with written permission.

16Children and child safety

17.1 Adults only

Lovida is for people aged 18 and over. We collect date of birth at registration and verify age before any adult feature is available. Where we establish that an account belongs to someone under 18, we terminate it and delete its data.

17.2 If you are a parent or guardian

Email supportlovida@gmail.com with the subject "Minor Account Report". We will investigate and, if confirmed, delete the account and its data.

17.3 Child sexual abuse and exploitation

We have zero tolerance, without exception. Any sexual content involving a minor, any attempt to groom, solicit or sexualise a minor, and any use of Lovida to reach a minor results in immediate permanent termination, blocking of the device and network used, a report to the National Center for Missing & Exploited Children or the equivalent national body, and full cooperation with law enforcement. There is no appeal from a termination on these grounds. To report, use Report in the app or email us with the subject "CSAE Report" — those reports are read first.

17Notifications and email

We send push notifications for incoming calls, messages, gifts, earnings and security events. You control these in Settings, and in your device's own notification settings. While your account is open we will still send essential service email — receipts, security alerts and notice of changes to this policy — because those are part of operating the account rather than marketing.

18Deleting your account

In the app: Account, then Delete account. Or email supportlovida@gmail.com with the subject "Account Deletion Request".

• Your profile stops being visible to anyone within 48 hours.
• Your data is removed from production systems within 30 days.
• Backups holding it age out within 90 days.
• Financial records (7 years) and moderation records (3 years) are retained as described in Section 09.
• Unspent coins and unwithdrawn credits are forfeited. Withdraw first if you have a balance.

19Safety systems

Message text and uploaded images are screened for scam patterns, sexual content and abuse. Call sessions are assessed on metadata and behaviour, not on their content, which we do not have. Accounts accumulate an internal safety standing that affects whether they are matched. Reports from members are confidential — the person you report is not told who reported them.

20Changes to this policy

We will give at least 14 days' notice of a material change, in the app and by email. Continuing to use Lovida after a change takes effect means you accept it; if you do not, delete your account before then. Earlier versions are available on request.

21Contact us

Privacy questions, rights requests and complaints: supportlovida@gmail.com. We acknowledge within 5 working days and answer substantively within 30 days.

Child-safety reports: use Report in the app, or email with the subject "CSAE Report".