Delete your Lovida account and data

Request deletion by email

1. Email supportlovida@gmail.com with the subject Lovida account deletion.
2. Say that you want your account and associated personal data deleted. Include your account email or Lovida user ID and display name. Where possible, send from the email linked to the account.
3. Support may ask you to verify account ownership before deletion. If you cannot access your account email, explain this so support can help verify you another way.

Never send your password, verification codes, payment-card details or identity-document images. We acknowledge privacy requests within 5 working days and respond within 30 days, as described in our privacy policy. We will confirm completion and explain any records that must be retained.

Delete directly in the app

1. Open Lovida and go to Settings.
2. Choose Delete account.
3. Read the warning and confirm deletion.

This uses Lovida's account-deletion service to remove your profile and sign-in account. Deletion is permanent. Your profile, balances and access cannot be restored. Contact support about outstanding earnings or purchases before confirming.

If you have a store-managed subscription, cancel it separately in the store where you subscribed. Account deletion does not cancel a subscription automatically.

Data removed

Account deletion removes your sign-in account, public profile and data stored under your profile, including profile details, preferences, profile photos, album uploads, VIP photos and previews. It also removes verification photos, stored face descriptors, verification requests and sessions, and your links to verification devices. These verification records have no additional retention period after successful account deletion.

An email request covers associated personal data outside the profile too. Support reviews those records and any retention exceptions below. In-app deletion does not automatically erase shared conversations or every financial, safety or anti-fraud record.

Data that may be kept and for how long

The following periods are set out in our privacy policy. Retained records are used for the stated purpose, such as accounting, safety, fraud prevention or resolving a dispute.

• Shared messages and conversation photos: while the conversation exists or until the content is deleted. Account deletion alone does not remove the other participant's conversation. Include shared-content deletion in your request so support can review it. Copies saved independently by another person are outside our control.
• Call session information and match history: up to 12 months.
• Reports and moderation records: up to 3 years after account closure.
• Purchase, earning and payout records: at least 7 years under our published accounting retention policy. Any longer retention depends on an applicable obligation or unresolved dispute.
• Backups: rotated out within 90 days under our published policy.
• Verification photos and biometric records: deleted with the account, with no additional retention in active systems. If a legal hold prevents deletion, contact support; we will explain the affected records and the applicable obligation.
• Aggregated, de-identified statistics: may be kept indefinitely once they no longer identify you.

Where a legal hold requires longer retention, we keep only the necessary records for that obligation. Ask support which retained records apply to your account and when they will be removed.